Frequently asked questions
In the overview below you will find answers to common questions.
Is your question not listed? Please feel free to contact us. You can reach us daily from 08:00 to 20:00 via 085 – 303 4646 or send an e-mail to info@rentaltracker.nl.
We will answer your question as soon as possible.
For answers to your questions about the portal, consult our instruction videos!
Go to questions about
Products & services
How fast does Rental Tracker deliver the ordered products?
Rental Tracker delivers the products you ordered within 1- 2 working days. If we cannot comply with this, we will of course let you know in time. You can order products quickly and easily via our webshop or via our Rental Tracker App (Order → Order form).
Does Rental Tracker guarantee the products?
Rental Tracker gives a standard two-year warranty on all products. However, after these two years we are lenient and a product can be exchanged. Our products are of very high quality and have a CE mark. With normal use, our products can last a lifetime.
Can I reach Rental tracker properly and how can Rental Tracker be reached?
Rental Tracker can be reached by phone on working days from 8.00 – 20.00 hours. If you have any questions, you can also reach us by email or via WhatsApp (WhatsApp messages that are read and picked up by the entire team).
Is Rental Tracker suitable for keeping a conclusive mileage administration for the tax authorities?
Rental Tracker has developed a unique system according to the requirements of the tax authorities. You can find the instructions via Help → Tax Authorities reporting instruction. This allows you to correctly register your journeys in a given period and specify the business and private use of your vehicle(s).
Subscription & costs
What costs are there in addition to the purchase price of the trackers?
With Rental Tracker, in addition to the costs of the tracker and any installation costs, you only pay the monthly subscription costs. You pay the subscription fee for the use of the online GPS portal and the connectivity of the trackers. The cost depends on the number of items. Request a quote without obligation.
Do I have to sign a (long-term) contract with Rental Tracker?
Rental Tracker does not bind customers by means of (long-term) contracts but works with customer-friendly monthly cancelable subscriptions. Easy come easy go!
Can I have a tracker deactivated so that I no longer pay a subscription fee for it?
You can have your trackers deactivated by us at any time, e.g. because the car has been sold or is no longer used for rental or lease. In this case, please send us an email with your question, stating the registration number of the vehicle in question.
We have X number of trackers listed on the invoice. Where does this number come from, and how can I verify it?
At the beginning of each month, you will receive an invoice where we charge for the trackers linked to your account that had SIM activity in the past month. These are the trackers for which we incur connectivity costs.
You can verify this number by checking in your management account (the account specified on the invoice) how many trackers were online during the past month.
Connectivity & data
Does Rental Tracker offer coverage anywhere in the world?
Rental Tracker is connected to the best and largest network providers, who provide our connectivity. As a result, we have a very high-quality Roaming SIM that ensures that our customers worldwide (+190 countries) are flawlessly connected to a network. This way we can offer you the best coverage, even in more remote areas!
Can the location of my equipment still be determined when there is no longer a GPS signal?
As long as the SIM card of the tracker has reception, Rental Tracker, just like investigative services, can still determine the location of your equipment. This is of course less accurate than GPS and highly dependent on the network administrator.
How long is the GPS data stored and how long can I find the data in the portal?
Your data will be stored for 2 years. Within this period you can find all your data on the portal.
Portal & app
Is the portal only visible via my computer?
Rental Tracker strives to ensure that you can view all data anytime, anywhere in your portal. You have all the necessary information via your mobile (smartphone), tablet or computer.
Is the portal adjustable according to needs (industry)?
Rental Tracker has developed a very user-friendly portal which is adjustable per industry and as needed. A car rental company needs different insights into the portal than a construction company. This way you only see the information that is important to you.
Can I also create sub-accounts on my portal?
When you have a manager account you can create (as much as you want) sub-accounts and thus manage access to your trackers. You can find the instructions via Help → Instruction videos → Create Sub-Account.
Is it possible to generate reports?
You can easily provide insight into extensive reports on usage about specific situations / events. You can find the instructions via Help → Instruction videos → Generate reports.
How can I receive alerts?
You will receive 24/7 alerts about usage or specific events/situations; in the portal (reports), via e-mail and via SMS. You can set how you want to receive the notifications. You can find the instructions via Help → Instruction videos → Geofence & notification setup.
Can I also receive a notification when my vehicles need maintenance?
You can set a maintenance interval so that you get a notification when your vehicle needs maintenance. You can find the instructions via Help → Instruction videos → Set maintenance interval.
Where can I download the Rental Tracker app and are there any costs involved?
The Rental Tracker app is easy and completely free to download from the App Store and Google Play and is very easy to use. All the necessary functionalities that you need for the optimal use of your equipment are included.
Connected cars
Does Rental Tracker work with connected cars?
In most cases, Rental Tracker can make data from connected cars (vehicles in which a SIM card is installed from the factory) visible in our portal! Ask us about the possibilities, we would like to keep you informed of this wonderful development.
GPS Trackers
How do I change the name of the tracker?
You can change the tracker name in the tracker settings. See instruction video I1.
What do the colors behind the trackers mean?
Green means that the vehicle is driving. Yellow means that the vehicle is stationary or has connected in the past five minutes. Red means that the vehicle has been stationary for longer than five minutes or is in sleep mode.
Why no GPS/No online connection?
There can be various reasons such as:
- The signal can be blocked if the vehicle is indoors, for example, in a garage or parking garage. This can block the signal.
- Metal parts can obstruct the tracker's signal.
- The tracker has no power. Check whether the fixed 12V/24V voltage has been used.
- If the tracker shows red, it could also mean that the tracker is functional but has been stationary for longer than 5 minutes or is in sleep mode. Check if the last location is correct.
Why is the vehicle in Vries?
The trackers are brought online in Vries during testing. If the tracker has not been installed yet or has not acquired GPS signal, the tracker shows up on the map near Vries.